The ‘Combined’ franchise – a consultation response from Passenger Focus on the future Thameslink, Southern and Great Northern network – September 2012
17 September 2012
Passenger Focus believes that when the requirements of the combined franchise are established it is vital that the needs of passengers who use and pay for rail services are placed squarely at the heart of the contract. This document sets out the many important issues that should be addressed in the franchise specification and by bidders before the contract is let. This consultation response develops and expands upon the themes set out earlier this year in our initial submission to the Department of Transport (DfT).
It is based on research with over 5000 passengers on routes within, or potentially associated with, the combined franchise. We have also examined the National Passenger Survey (NPS) results from respondents using First Capital Connect (FCC), Southern and Southeastern services. These research findings, combined with outputs from our wide-ranging studies of passenger needs and perceptions, inform this independent submission to the franchise consultation. A more detailed overview of the evidence base are using is provided in section 4.