Ticket to ride? – summary report – May 2012
22 May 2012
It is right and proper that passengers buy a ticket. Passenger Focus has never had a problem with the rail industry taking steps to catch those who deliberately set out to avoid payment – those who do are effectively being subsidised by everyone else. In doing so, however, train companies must make sure they do not scoop up those who make an innocent mistake alongside those who deliberately set out to avoid paying. Our investigations reveal that this is not always the case – for example, people who forget to bring their railcard with them may well face the same punishment as those who set out to avoid paying altogether.