Working in partnership with London TravelWatch

Ticket Vending Machine Usability – Qualitative Research

21 July 2010

The latest results from the National Passenger Survey (NPS), undertaken by Passenger Focus, show that 72% of passengers surveyed were satisfied with ticket-buying facilities at stations. This is good but there is still room for improvement.

ticket_vending_machine_usability__july_2010.pdf
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