Understanding rail passengers – what is the evening travel experience?

07 October 2013

The National Passenger Survey (NPS) run by Passenger Focus provides a detailed picture of passengers’ journey experiences, but cannot address every topic of interest to the industry.

This series of occasional reports aims to fill some of these gaps in our knowledge through additional analysis or separate ad hoc survey research.

In this report we look at passengers’ experience of evening travel and how this compares with daytime travel using many of the same measures as in NPS. It updates previous research conducted by Passenger Focus in 2008 and makes comparisons over time where appropriate. The findings in this report should be considered by train operators and Network Rail when planning the provision of evening services and facilities.