Watchdog sets out concerns about delays and cancellations on TransPennine Express
23 December 2019
Transport Focus chief executive Anthony Smith has set out his concerns about the poor service currently being experienced by TransPennine Express passengers.
The weeks leading up to the timetable change on 15 December were very poor, and since the timetable change performance has been even worse. For many passengers it has been impossible to reliably plan their journeys as they cannot rely on the advertised timetable.
You can read Anthony’s letter to TransPennine Express and its reply below.