West Midlands passenger priorities 2010
10 August 2010
Passenger Focus commissioned MVA Consultancy to carry out a survey
amongst passengers to identify which attributes of rail services they would
most like to see improved, and to make comparisons with the priorities
that were identified in similar surveys in 2004 and 2007.
The purpose of this research was to identify where resources should
be applied to most effectively improve the experience for passengers.
The survey also sought to identify how passengers? current rail service
experience compared with their ?reasonable expectations.