21 May 2026
Official statistics data is published every six-months and provides an overview of overall passenger journey satisfaction and satisfaction with different aspects of their train service including punctuality, crowding, and value for money.
These statistics will be released on 18 June 2026 9.30am.
| Cookie | Duration | Description |
|---|---|---|
| __RequestVerificationToken | session | This is an anti-forgery cookie used for preventing cross site request forgery attacks. |
| cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
| cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
| cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
| cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
| cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
| csrftoken | 1 year | Used to help protect the website against Cross-Site Request Forgery attacks |
| JSESSIONID | past | General purpose platform session cookies that are used to maintain users' state across page requests. |
| MS0 | 30 minutes | This cookie is set by Microsoft to identify a particular session. |
| MSFPC | 1 year | This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes. |
| viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
| Cookie | Duration | Description |
|---|---|---|
| _ga | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gat_gtag_UA_2339728_1 | 1 minute | This cookie is set by Google and is used to distinguish users. |
| _gid | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| _session_id | 3 days | The cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc. |
| CONSENT | 16 years 3 months 24 days 10 hours | These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video. |
| Google Analytics | ||
| vuid | 2 years | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. |
| Cookie | Duration | Description |
|---|---|---|
| __putma | 20 years | No description available. |
| _ptref | 1 day | No description available. |
| _vizia_session | session | No description |
| CX_401921203 | 1 year | No description |
| CX_401922116 | 1 year | No description |
| DcLcid | 3 months | No description available. |
| ep201 | 30 minutes | This cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite. |
| ep203 | 3 months | No description available. |
| FormsWebSessionId | 1 month | No description |
| glassbox-session-id | 30 minutes | No description available. |
| MC1 | 1 year | No description available. |
| SM | session | No description available. |
| smcx_0_last_shown_at | session | No description available. |
| SRM_B | 1 year 24 days | No description available. |
| undefined | never | No description available. |
| usenewauthrollout | 1 month | No description |
