Skip to content

Additional compensation offered to Northern and TransPennine Express season ticket holders – Transport User Panel Survey

On 11 July Northern and TransPennine Express (TPE) announced details about additional compensation available to passengers with season tickets who had been impacted by disruption caused by changes made to the timetables in May.

Throughout the disruption Transport Focus has monitored the impact on these passengers, including asking members of the Transport User Panel about their experiences. In mid-August we re-engaged with these passengers to ask them about their awareness of this additional compensation and their experience of making a claim. The results of this survey are provided below.

Downloads
  • Additional compensation offered to Northern and TransPennine Express season ticket holders - Transport User Panel Survey
    Download
Modes
  • Train
Topics
  • Disruption

Related content

Latest news

Northern extends compensation to non-season ticket holders

Find out more
Latest publication

Bus Services Act 2017 – Transport Focus reply to Consultation on Accessible Information

Find out more
Latest post

Liverpudlians informing the shape of future trains

Find out more