Additional compensation offered to Northern and TransPennine Express season ticket holders – Transport User Panel Survey
On 11 July Northern and TransPennine Express (TPE) announced details about additional compensation available to passengers with season tickets who had been impacted by disruption caused by changes made to the timetables in May.
Throughout the disruption Transport Focus has monitored the impact on these passengers, including asking members of the Transport User Panel about their experiences. In mid-August we re-engaged with these passengers to ask them about their awareness of this additional compensation and their experience of making a claim. The results of this survey are provided below.
Additional compensation offered to Northern and TransPennine Express season ticket holders - Transport User Panel SurveyDownload