Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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03 March 2016
The quantitative study (conducted by Populus) asked 4500 passengers to rate their levels of trust in bus companies, rank 31 priorities for improvement, and say how much they, together with 2400 less frequent/non-users, might consider using buses more.