Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Bus service reviews: consulting on changes to local services – local authority consultation documents
16 February 2017
Our research, Bus service reviews: consulting on changes to local services – progress report, is informed by case studies showing when engagement and communication has gone well.
The research draws upon best practice from local authorities include Wiltshire, East Riding of Yorkshire, Derbyshire, East Sussex, Hertfordshire, Surrey and Worcestershire. The research provides examples of good practice including consulting at an early stage in the process, extensive publicity targeted at those affected and proper consideration of responses and modification of proposals to reflect respondents’ views.
Click the links below to download the related local authority documents mentioned as part of the case studies in the report.