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Greater Anglia application to change ticket office hours – Transport Focus response

Greater Anglia is proposing to proceed with an application to close the ticket offices where they believe ticket sales are very low and there are currently, or will shortly be, alternative ticket buying facilities.

As part of a consultation process usually carried out with such proposals, passengers were invited to submit their views to Transport Focus. This elicited some 209 individual contacts as well as six petitions, each with numerous signatories.  All but one of these approaches objected to the proposal, clearly demonstrating the importance of this issue to passengers at the affected stations. Transport Focus recognises and shares many of those concerns.

We are opposing the proposals and have written with our response to Greater Anglia, a copy of which can be found below.

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