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Guidance: communicating changes to local bus services

Transport Focus has been asked by Government to produce guidance for bus operators and transport authorities on how to communicate bus service changes to passengers.

The guidance forms part of the Government’s support package for bus operators through the COVID-19 Bus Operators Support Grant.

Bus operators will be asked to show the Department for Transport that they have taken account of this guidance in communicating changes to the relevant local authority and the general public. Particular attention will be paid to whether operators have endeavoured to ensure passengers are aware of timetable changes and have up-to-date schedule information.

We are encouraging operators and authorities to tell Transport Focus about examples of best practice which we may be able to include in future versions of this guidance.

Guidance last updated on 30 April 2020.

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