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High Speed 2: using passenger insight to aid High Speed 2 design

Transport Focus aims to see passengers at the heart of all long-term planning. We welcome the commitment by HS2 to including future passengers’ views in its work right from the beginning of the design process, which started three years ago.

Since 2014 we have run a Customer Community (previously called the Passenger Panel), made up of 40 rail passengers with an equal gender split and a wide geographical spread. Passengers with disabilities, commuters, leisure and business travellers are also included.

The Customer Community gave views and ideas on a range of topics via workshops and an online community over the year. Here we look at payment and ticketing, luggage, and catering.

Click here to see findings from previous years.

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