Skip to content

Improving stations: improving passenger satisfaction

Billions of pounds are being spent on Britain’s railways as demand continues to soar. A large chunk of this is being spent on a few flagship improvement projects to some of our larger stations. But is it money well spent?

Improving stations: improving passenger satisfaction looks at the past five years’ National Rail Passenger Survey results to find out how improvements to stations affect passenger satisfaction.

Downloads
  • Improving stations: improving passenger satisfaction - October 2016 FINAL
    Download

Related content

Latest news

Transport Select Committee report into the health of the bus market

Find out more
Latest publication

Managing user expectations when responding to major disruptions

Find out more
Latest post

Make hay while the sun shines: preparing for extreme weather

Find out more