Keeping connected: passengers’ experience of internet connectivity on Great Britain’s railways

24 July 2020

This report covers research exploring passengers’ experience of internet connectivity via any on-train Wi-Fi or passenger’s mobile connection when travelling by rail in Great Britain.

The research aimed to:

• measure the availability and quality of internet and voice connections available to passengers travelling on GB railways;
• explore passenger perceptions and experience of connectivity when travelling by train; and
• to attempt to establish a connection between the quality of the connection which is available and the passenger experience.