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Motorway Services User Survey 2018

We have carried out a large-scale survey on the experience of visitors to 111 of England’s motorway service areas.

We having spoken 9600 customers to measure satisfaction among different types of visitor, identify which aspects of the visitor experience most influence overall satisfaction and explored the effect that visiting an MSA has on the road user’s mood.

Click the link below to download the report.

Downloads
  • Motorway Services User Survey - Spring 2018
    Download
  • Motorway Service User Survey 2018 - agency report
    Download
Modes
  • Road users
Topics
  • Motorway services

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