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National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report

We survey more than 60,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys. It is the largest published rail passenger satisfaction survey in the world.

Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.

Latest results

Download the most recent NRPS report from Autumn 2016 (published January 2017) or explore via our infographic. We produce at a glance guides for Great Britain as a whole and individual train companies. These guides contain headline results and recent trends.

Explore recent and previous NRPS results for your area or train service

  • National Rail Passenger Survey – NRPS – Autumn 2016 – Main Report
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  • Fares and ticketing
  • Passenger information
  • Getting a seat
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  • National Rail Passenger Survey

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