Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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05 July 2016
We have developed a shortened National Rail Passenger Survey (NRPS) core questionnaire which has been piloted alongside the Spring 2016 NRPS fieldwork. In the pilot we also offered the option of an improved online version of the questionnaire for those passengers who prefer to complete the survey online rather than on paper.