Skip to content

Northern: rail passengers’ views of customer service

Northern asked us to help them explore the experiences and views of their rail passengers of their customer service. This report presents the findings of an online survey using Transport Focus’s Transport User Panel.

We worked with Northern to determine the 20 questions. The survey received 936 responses from people who had used Northern in the last 12 months. Fieldwork was undertaken between 25 November and 2 December 2016.

  • Transport User Panel - Northern: rail passengers’ views of customer service, December 2016
  • Train
  • Railway

Related content

Latest news

East Midlands Railway franchise starts

Find out more
Latest publication

Road closures mandated by Traffic Regulation Orders – Transport User Panel survey

Find out more
Latest post

The voice of the bus passenger – making a real difference 

Find out more