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Planned rail engineering work – the passenger perspective

When planned engineering works impact passengers’ journeys they want clear, timely information about how their trip will be affected (including the level of impact, alternative travel arrangements and timetables) together with appropriate assistance as they undertake a disrupted and potentially unfamiliar journey.

Our latest research, Planned rail engineering work: the passenger perspective, looks at passengers’ experiences from two sets of planned works, at Reading and Bath Spa, in 2015.

In our report we make a number of recommendations for planning and communications activities around future works anywhere on the railway. The summary report may be downloaded here.

For more detail, please take a look at the research agencies’ detailed presentations on the various stages of the research programme:
Reading (Easter 2015) – quantitative passenger survey 
Bath Spa – quantitative tracking survey (three waves), initial qualitative (focus group) research and supplementary qualitative communications testing.

The current research builds on work we published previously including Rail passengers’ experiences and priorities during engineering works (2012) and Reading Station engineering works – what passengers want (2010) which looked at passengers’ experiences from works conducted there over Christmas.  

  • Passenger needs during engineering work - December 2015.pdf
  • Train
  • Disruption

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