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Routine railway maintenance: passenger perspectives and priorities

Maintaining the railway is critical – without regular maintenance, things will not run properly.

Passengers say they will be understanding about routine railway maintenance even though it causes disruption – as long as they are given the right help and information.

Transport Focus and Network Rail worked together to produce Routine railway maintenance: passenger perspectives and priorities, which you can download below.

Now Network Rail, Southeastern and Govia Thameslink Railway have signed up to a working group, chaired by Transport Focus, to tackle the issues highlighted in this research and so improve the passenger experience during disruption caused by routine maintenance work.

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  • Routine railway maintenance December 2017
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Modes
  • Train
Topics
  • Disruption

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