Routine railway maintenance: passenger perspectives and priorities
Maintaining the railway is critical – without regular maintenance, things will not run properly.
Passengers say they will be understanding about routine railway maintenance even though it causes disruption – as long as they are given the right help and information.
Transport Focus and Network Rail worked together to produce Routine railway maintenance: passenger perspectives and priorities, which you can download below.
Now Network Rail, Southeastern and Govia Thameslink Railway have signed up to a working group, chaired by Transport Focus, to tackle the issues highlighted in this research and so improve the passenger experience during disruption caused by routine maintenance work.