The future of ticketing

21 March 2019

Transport Focus has worked with Great Western Railway (GWR) to seek to understand rail passengers’ expectations with regard to the future of ticketing – how they expect to pay for travel and to show that they have paid for a journey. The research looked at passengers’ current travel behaviour, their use of technology, and their experience of new payment methods used in other aspects of their daily lives.

Future of ticketing research summary

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Future of ticketing research agency report

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