Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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08 November 2012
Our exploration of future trends and their potential impact on passenger expectations of travel, and particularly public transport, remains dynamic and thinking continues to evolve.
The Go-Ahead Group, with Passenger Focus, carried out a study to explore potential social, economic and technological changes and how these might influence passengers use of, and relationship with transport
This document gives an overview of our research and thinking.