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Transport Focus submissions to the Glaister Inquiry into rail timetable chaos

On 4 June 2018 the Secretary of State for Transport announced that an inquiry would be undertaken by the Office of Rail and Road (ORR) into what went wrong with the introduction of new rail timetables on 20 May 2018, affecting in particular Govia Thameslink Railway and Northern. The inquiry is being led by Stephen Glaister, who chairs the ORR board, and it is sometimes referred to as the Glaister Inquiry.

Transport Focus has made two written submissions to the inquiry, one specifically about the impact on passengers and the other regarding our wider observations.

You can read more information about the inquiry here.

Transport Focus has been challenging the rail industry on behalf of passengers throughout the timetable crisis. You can read our frequent updates here.

Downloads
  • Submission to Glaister Inquiry impact on passengers - July 2018
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  • Guy Dangerfield to Daniel Brown ORR - July 2018
    Download
Modes
  • Train
Topics
  • Passenger Voice
  • Disruption
  • timetable

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