Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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04 September 2020
Transport Focus has been campaigning for improvements through its recent assessments of the clarity of information provided by train companies, bus companies, transport authorities and motorway services operators’ websites.
In this short report Transport Focus has drawn together our key messages on clarity of information and examples of good practice for transport operators to emulate.