Working in partnership with London TravelWatch

Tram Passenger Survey

11 June 2020

About the Tram Passenger Survey

Transport Focus seeks improvements for transport users by understanding their needs and experiences, measuring passenger satisfaction across numerous transport modes.

The Tram Passenger Survey (TPS) benchmarks tram operators and authorities against one another across robust measurements of satisfaction.

This survey is recognised as a benchmark for understanding the passenger experience and the survey is used by local authorities to plan service improvements.

Latest Tram Passenger Survey

Download the most recent TPS report, published in June 2020.