Tram Passenger Survey
11 June 2020
About the Tram Passenger Survey
Transport Focus seeks improvements for transport users by understanding their needs and experiences, measuring passenger satisfaction across numerous transport modes.
The Tram Passenger Survey (TPS) benchmarks tram operators and authorities against one another across robust measurements of satisfaction.
This survey is recognised as a benchmark for understanding the passenger experience and the survey is used by local authorities to plan service improvements.
Download the most recent TPS report, published in June 2020.