Working in partnership with London TravelWatch

Below you will find information on your rights as a rail passenger. You might also want to check out our frequently asked questions, or find out how to complain to a train operator.

 

Your rights - explained

Right to a refund

Season ticket refunds

Right to compensation

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Making delay pay for rail passengers

Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.