Whitby Station ticket office consultation

Thank you for sharing your views and experiences on the ticket office at Whitby station.

Transport Focus has a formal role in assessing major changes to ticket office opening hours. Your response to this questionnaire will help us deliver a rigorous assessment and ensure you are able to give all of your views about the proposal to close the ticket office at Whitby station. We are hoping to find out how the closure may affect you, any wider views you have on this issue and finally some questions to help us understand who we are reaching with this survey.

About your use of the station

Which of the following best describes how often you use Whitby station?(Required)

Do you regularly use the ticket office?(Required)

Will the closure of the ticket office at Whitby station make it harder for you to buy the right ticket for your rail journeys?(Required)

Please describe how the closure will affect your ability to buy the right ticket(Required)

Does the ticket office give you support when buying a ticket?(Required)

Please describe how the closure will affect how you get the information you need to plan and make a journey, including during periods of disruption.(Required)

Does the ticket office give you the information you require to plan and make a journey, including during periods of disruption?(Required)

Please describe how the closure will affect how you get the information you need to plan and make a journey, including during periods of disruption.(Required)

Does the ticket office being open contribute to your feelings of personal security at the station?(Required)

Please describe how the closure will affect your feelings of personal security at the station.(Required)

Does the staffing of the ticket office support you to use facilities at a station such as waiting rooms, toilets, and car parking?(Required)

Please describe how the closure will affect your abillity to use facilities at the station.(Required)

Are there any other issues you would wish to highlight about the proposal?

About you

Finally, to help us understand your earlier answers please tell us a little about yourself.

Q1. Are you?(Required)

Q2. What is your age?(Required)

Q3. Transport Focus believes it is important to understand the needs of all rail users. To help with this, we would like to ask you about any barriers that you may face when using the railway.

To collect sensitive information which potentially relates to your health or disability requires us to gain your consent. Are you happy to give us more information about this? Please note: We will use anonymised responses in our assessment of the closure. More information about how we use your data is available in our Privacy Policy.(Required)

IF Q3 ANSWERED ‘YES’

Q4. Do you face any accessibility barriers that impact on your ability to travel on trains?

IF Q4 ANSWERED 'YES'

Q5. To help us understand the barriers that impact you, it would help us if you could indicate the nature of any impairments that you live with. Please select any of those which apply.

IF answered 'other'

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