Transport Focus

Beeching in reverse?

Dr Beeching’s report and the subsequent railway closures has always struck a chord. Seems to be a kind of national turning point – even though, in reality, it was actually part of a very long-running process of closures. So, when a new railway starts up or is re-opened it seems to trigger real emotion and […]

There’s no one better to guide you around the Strategic Road Network (SRN) than a Highways England traffic officer – they have seen it all. Spent a very useful couple of hours on a Friday afternoon with Mark Pugh operating out of Rob Lane depot just off the M6 near Newton-le-Willows. Drove on the M6 […]

Colleague of mine used the Bag Magic service that Virgin offers, to help with luggage on her way to the conference and Board meeting in Gateshead last week. Brilliant idea – get your case picked up day before and dropped at your destination so you don’t have to heave big bags on rush-hour transport to […]

New 500 bus looks good and adds to choice GoAhead has put on a new bus between Oxford city centre and the new Chiltern Railways station at Oxford Parkway. Looks good and GoAhead points out: every service is met at Oxford Parkway rail tickets will be accepted on the buses (the fares are now in […]

Quite helpful to be reminded about the experience of bus travel for some users…. standing at a bus stop in the rain with no shelter, and no live information, makes you feel very out of control and a bit vulnerable. My colleague Guy and I were off visit Connect Plus, the private consortium that runs […]

We are holding a conference next week looking at transport to, from and around the north east of England. See our events page for more details. Should be interesting in the light of the recent decision about the potential quality contract. Meanwhile a colleague of mine was very pleased to find the Arriva 20a, Durham […]

One for the good deed feed?

On Sunday friends of a colleague found out their flight to Gatwick was cancelled. The replacement flight yesterday would have taken them to Liverpool in time to get the 18:47 train back to London. Unfortunately this flight was late and they missed the train. Tired and distressed, they asked the station staff what to do. […]

A nation of road users

Who thought you would read a blog from me about handbags? But believe it or not you aren’t going mad… Anya Hindmarch’s latest spring/summer 2016 collection of motorway-inspired handbags just goes to show how deep-seated our motorways experiences are. Anya says her AW15 collection was inspired by many hours driving on the M25:”There is something […]

Interesting story from Glasgow last month – bus passengers are complaining about new bus stops which have seats which face away from the road! Which is best? Which side of the fence are you on?

Next day delivery?

Wanting to understand more about the user experience of the Strategic Road Network, we have been getting out and about. Now visited DHL, Sainsbury’s and Royal Mail depots plus, more recently, DPD parcels in Birmingham. All of these operations seems to have very similar characteristics. Very customer-focussed, which is quite refreshing after dealing with some […]