Transport Focus

Can you trust in the bus?

Today I’m talking at the Transport Times Bus Summit in London. I’m highlighting our new research (out on 2 March) which looks at bus passenger trust, their priorities for improvement and why people don’t use the bus more. This important new work confirms the importance of providing a good ‘core product’ – a frequent, punctual […]

All washed out

Throughout January we have seen three significant stretches of the rail network out of action due to weather-related damage over Christmas. The Tyne Valley Line between Carlisle and Newcastle has seen numerous landslips and sinkholes due to the excess of rain, between Carlisle and Glasgow floodwater has critically damaged the piers of the Lamington Viaduct […]

We all build our lives around the predictability (or not) of whichever mode of transport we are using. So, when changes are mooted it is very important to consult those affected – their lives could literally be affected as a result. This is very true of bus services. Many bus passengers do not have access […]

28,000 rail passengers recently gave us their views on the journey they had just completed: the results are out today and are published on this website. The National Rail Passenger Survey provides valuable benchmarking of how Britain’s rail passengers are being served by train companies and Network Rail. The message is clear: commuters, in London […]

Streetcar we desire

It’s a vicious circle. Cambridge’s historical city centre streets are often too narrow for traditional bus lane expansion. Without bus lanes you’re stuck in traffic with everyone else. If buses cannot provide a faster, cheaper and more reliable option, people choose cars, congestion grows, bus usage shrinks. The ‘Streetcar We Desire’ project is an interesting […]

Smart ticketing here we come

Started reading a book about the Glencoe massacre on the train. A used ticket makes a handy bookmark. Out fell another old ticket – creatures of habit, aren’t we? Back in 1988 I walked the West Highland Way. Used BR’s overnight seat coaches to get there – cannot really recall the experience, but have vague […]

Patient as passenger?

Interesting note from the Worthing and Adur public transport group. Patient transport services have been re-organised in Sussex. As pressure mounts on local authority budgets there is much talk of ‘total’ transport – combining local authority and other budgets for school, patient and other forms of ‘public’ transport. Interesting to see how this develops – […]

Good use of data to drive debate about improving bus services. Bristol City Council has put quite a lot of data in the public domain. While this data does not provide all the answers it probably does help drive public understanding, although average figures won’t mean much to many passengers. However, it is heartening that […]