News - Transport Focus

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Statement from our Chief Executive

Alex Robertson, Chief Executive on behalf of all colleagues here at Transport Focus: "Transport Focus expresses its deepest sympathy to everyone...

Rail passengers rate their journeys in biggest ever rail satisfaction...

Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 87 per cent of passengers satisfied with their...

Transport for Wales passengers rate their journeys in biggest ever rail...

Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 90 per cent of Transport for Wales passengers...

ScotRail passengers rate their journeys in biggest ever rail satisfaction...

Over 100,000 passengers surveyed in the biggest rail satisfaction survey in British history. 92 per cent of ScotRail passengers satisfied with...

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Latest blog posts

Britain’s Railway – what matters most to rail passengers?

Last week saw the first train in Great British Railways (GBR) colours run into Brighton station to mark Britain’s largest train...

Natasha Grice

Delay repay compensation – still more to do for passengers

One of the things that matters most to passengers is a service that is both punctual and reliable. Delays are a part of life and are often...

Natasha Grice

04 February 2026

Rail performance: survey reveals work still needed for passengers

While plans continue to move at pace to reform Britain’s railways, Transport Focus is continuing to ensure that the industry keeps today’s and...

11 December 2025

Rail passengers have spoken; it’s time to listen

The results are in: thousands of rail passengers have shared their experiences on journeys since the summer. Responses show that there are areas...

Natasha Grice

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Communications and Public Affairs Team

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