Transport User Voice March 2026 – Chief Executive’s editorial

30 March 2026

By Alex Robertson

The big news this month is our latest Your Bus Journey results. The scores are up overall, but not on all issues and there is a lot of variation. Some authorities have seen significant improvements, and I hope will feel they are being rewarded for the customer focussed investments and decisions they have made.    

Our focus now is on making sure the results are used to drive action and there will be lots of events and activity to support that in the coming months. A big thank you to the team and everyone involved in making this a success – it’s a significant and continuous effort all year round. We’re in the third year now and the value in seeing trends over time is huge. Long may it continue. 

Do you ever wonder if life is getting simpler or more complicated because of technology? I get frustrated by anything that feels unnecessarily complicated.   Remembering and then doing all the things you have to do to save money or claim what you’re entitled to is a headache we could all do without. It’s good to see the Government moving on automating Delay Repay compensation, particularly as our most recent research showed claim levels dropped for the first time. 

And finally, I went to the Transport Select Committee to discuss lorry driver rest-stops. If you think MPs don’t care or are only interested in themselves have a listen, it mightt just make you feel more positively about our democracy. The Committee were thoughtful and committed to helping sort out an issue that isn’t getting the attention it deserves. Let’s hope it makes a difference and thanks to all the organisations that have been working with us on the issue.  

Enjoy the read. 

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