13 April 2012
The railways are getting busier, and so are stations. Many were simply not designed to cope with such massive numbers, but it is impressive to see how well some of the busier stations cope. Taking account of the number of passengers who use particular stations, Passenger Focus has used its National Passenger Survey and other research to see what passengers think of Britain’s busiest stations. Paddington (86%), Liverpool Street (86%), Charing Cross (83%), Victoria (82%) and Euston (81%) come out okay. Birmingham New Street (64%) and Clapham Junction (66%) need attention. Birmingham is getting that attention, Clapham Junction seems stuck in the sidings still.
Other less busy, but hardly sleeply stations also do well – St Pancras (despite its perernnialy bewildering signs) , Marylebone and York all come in at a good 94% overall satisfaction. For a fuller list see our press release: