Working in partnership with London TravelWatch

Dazed and confused

08 June 2012

I like to think I have a vague clue when it comes to booking railway tickets. So checking some Southeastern times and prices to Whitstable and Canterbury should have been easy? Maybe it is just me, but I find Southeastern’s website very confusing. It took some time to work out which station trains leave London from for Canterbury.

Then the prices.... Two Off peak and two Anytime offered at two slightly different prices – restrictions apply - but you are not told what they are. Baffling to many as our research last year showed – ‘not HS1’, what does that mean?.  A long overdue ticket information overhaul is in the offing...

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