Passenger verdict returned

27 January 2012

The autumn 2011 rail National Passenger Survey results was published yesterday. Wide variations around the country – different routes showing markedly different passenger experiences. Values for money scores veer from a very mediocre 27% to a not bad 80%. Satisfaction with punctuality and reliability ranges from 68% to 97%.

These scores really show where investment and energy now needs to be focused to bring the overall passenger experience up to a median level.

London Overground and Merseyrail have done well for significantly raising their game. Also First Capital Connect should be encouraged by reaching 80% satisfaction. Go and have a look at the results on our website. Forget what the pundits and talking heads say – this is what passengers think about Britain’s railway.