Working in partnership with London TravelWatch

Successful bus services alchemy?

16 February 2018

As every bus passenger knows the key thing they want from bus services – as with all transport modes – is reliability. The bus to turn up on time and get you there roughly when they said it would. This is confirmed time and time again in our research and all our experiences.

You can overcomplicate some of these issues, but Alex Hornby, the fizzy CEO of Transdev plc, summed it up well recently (below).

The article quoted is available here.

Sounds so simple! Local authority invests in bus priority and take political flak. Bus company invests in new services and markets them. We need more of this type of pragmatic partnerships, franchises or enhanced partnerships – whatever works locally.

This debate featured heavily at the UK Bus Summit session which I chaired recently. As debates about air quality hot up and as congestion drives passengers away the need for action is becoming more pressing by the day.

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