Sunday drivers of satisfaction?
27 April 2010
Why does Sunday feel so different for passengers? It feels as though the same attention is not being given to things…off to Gatwick to send family off on holiday for a week. Impressive scale of works at Clapham Junction as lifts go in, it’s good to finally see some improvements at this cramped station. 10.53 to Gatwick runs very slowly, no announcements made until we are stuck at signal outside East Croydon. Lots of passengers going to Gatwick catching planes starting to look agitated and it would have been so simple to allay their concern. Turns out a delayed stopping train was in front of us but it would have been nice to know we were only going to be delayed not stuck.