The best of Britain’s railways…

18 January 2012

The recent winds and bad weather reminded me of a friend’s comment about last year’s snow. Stuck on a train in Scotland the guard gave out his own coffee, from his flask, to keep passengers warm. That is what public transport is about, that is what is so important about staff. In fact this friend is much enamoured with ScotRail. On the way to Scotland this year she forgot her sleeper carnets – ouch, big bill one way! Staff said pay up, but apply for refund – that is now happening. That is how passengers should be treated – not like criminals when there is no intent, no guilty mind or intention to defraud – just human error.