Working in partnership with London TravelWatch

Ticket queues…

15 April 2010

Tooting to Birmingham and back. Two Tubes and train all work well – boringly reliable just as you want.

However, the usual ticket line kerfuffle – people booked on train 20 minutes later cannot understand why they cannot board empty earlier one, someone lost reservation but has ticket, people using Virgin’s charity discounts...

Why have we made this so difficult?

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