Working in partnership with London TravelWatch

What do we want? Information! When do we want it? Now!

22 December 2010

What do we want? Information! When do we want it? Now!
The traditional rallying cry of all transport users has become even more shrill in this freezing weather..air, road, rail, bus – doesn’t matter which way people are going they want information so they can make sensible decisions.

When the snow has melted and all the inevitable ‘how did we do reviews’ start to fall instead we will be pressing very hard, alongside all the big stuff about snow ploughs and overhead wires, to ensure that this crisis becomes an opportunity to really start to crack information during disruption. Passenger Focus has been warning for year that, as performance has steadily improved, information during disruption has become the rail industry’s Achilles Heel. Let’s now make sure the Heel is sorted!

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