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December rail timetable changes

New rail timetables start on 11 December. What will this mean for passengers? In some instances,...
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Focus on customer service

Did you know that this week is national customer service week? #NCSW2022 is the annual focus on all...
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The transport user Covid debate: what do passengers want in future?

This week we’ve been looking to the future. We’ve published new insight from passengers from...
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Accountability, accountability, accountability

Most passengers don’t feel the railways is run for their benefit. New research published today by...
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The walls come tumbling down: Great Northern off-peak fare restrictions...

It is very rarely that, at a stroke, passengers lives are improved, but here we have another great...
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Passenger upheaval in Bristol

Bristol as a dynamic and growing city has had a tough few weeks when it comes to transport. And so...
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‘Fast frequent trains’: says it all really !

The old British Rail Network South East slogan still sticks in my mind from years ago. They used to...
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How do rail passengers rate services? The scores are out…

How do you rate your train journey? Nearly 28,000 rail passengers across England, Scotland and...
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What is the Scottish Government intending to make happen on the Scottish...

Transport Focus and others, over the years has endeavoured to make sure this spend focuses on what...
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Ouch! The Gibb report punches hard

Passengers using Southern, Thameslink and Gatwick express services in the last two years have...
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Great ambitions for rail passengers in south east London, Kent and East...

I grew up in Kent, so have been familiar with the South Eastern network. I used to travel from...
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Travelling by train this Easter?

I am not writing about engineering works and urging you to check your travel plans for the Easter...
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The calm after the storm? How well did the transport industry cope with...

Seems hard to think back 24 hours to the very strong winds of yesterday in the bright, sunny calm...
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Slow train coming: rail passengers and ticket vending machines

Good to see the Office of Rail and Road taking up the regulatory baton on Ticket Vending Machines...
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No news is good news: Christmas engineering works

Before Christmas and New Year become a too distant a memory lets acknowledge some good news....
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Changing the future of our railways

What will future passengers want from a railway? This has been an ongoing question for High Speed...
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