Our telephone number for passengers and road users is:0300 123 2350

Help and complaints
Looking for help and advice, or need to make a complaint?
Click here to visit our dedicated help section.

Stakeholder enquiries
Our London and Manchester offices deal with stakeholder enquiries. Click here for addresses and telephone numbers.

Media enquiries
You can contact the press office during office hours on 0300 123 2170.

For urgent out of hours media enquiries please call 0300 123 2181. Please note that this phone accepts calls only, and not text messages.

Contact the press office

Members of media can contact the Transport focus press office during office hours on 0300 123 2170.

For urgent out of hours media enquiries please call 0300 123 2181. Please note that this phone accepts calls only, and not text messages.

If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch.

Privacy notice
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London office

Fleetbank House 2-6 Salisbury Square London EC4Y 8AE
Telephone: 0300 123 0860
Fax: 020 7630 7355
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Manchester office

7th Floor Piccadilly Gate Store Street Manchester M1 2WD
Telephone: 0300 123 2140
Fax: 0161 236 1574
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Make a general enquiry

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General feedback Make an enquiry

Call the Transport Focus enquiry line on 0300 123 2350
write to us (no stamp needed):
RTEH-XAGE-BYKZ
Transport Focus
PO Box 5594
Southend on Sea
SS1 9PZ