Information and infrastructure barriers to bus use in Wales – the...
Passengers and non-bus users have made their views known in new Transport Focus research undertaken...
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06 May 2021
Greater Anglia measured customer experience in addition to the regular National Rail Passenger Survey (NRPS) to deliver continuous feedback. Much of it is similar to how satisfaction is measured as part of the NRPS with the addition of mystery shopping.
This report below shows results from this research for the year 2019-20.