Register of outside interests for Board members and senior staff –...
Register of outside interests for Board members and senior staff (in grades F and above).
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Motorway Services User Survey 2026
10 November 2026
The Motorway Services User Survey (MSUS) is carried out by Transport Focus to understand the experiences of users of Motorway Service Areas (MSAs) across England, Scotland and Wales.
The survey captured feedback from 37,000 visitors at motorway services across Great Britain about toilets, accessibility, food and drink, facilities for HGV and lorry drivers and electric vehicle (EV) charging to provide a consistent measure of customer satisfaction across the motorway service sector.
Motorway services continue to perform well, with 95 per cent of visitors satisfied with their visit, up from 94 per cent in 2023 and 93 per cent in 2022. Two thirds (67 per cent) are very satisfied. The gap between the highest and lowest-rated sites has narrowed, showing more consistent performance across the network. Over successive surveys, we’ve been able to identify where improvement is needed and track progress.
