Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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11 August 2021
For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand people’s views and concerns about travel. Since March we have also been digging deeper into the survey using segmentation analysis, breaking the population down into five groups according to key behaviours and attitudes.
This latest report shows how our five segments are feeling following significant relaxation of restrictions across Great Britain and the end of almost all legal restrictions in England on 19 July.