Bus passengers

Driving positive change on the things that matter most to passengers

More than 4 billion passenger journeys were made by bus across Great Britain last year. Buses make a difference to people’s lives, connecting us to work and education, to families and friends, to hospital appointments and leisure activities. They offer affordable and accessible ways to travel, benefiting the economy, keeping roads moving smoothly, and helping the environment. That’s why we work with government and industry to make sure that funding is spent on the things that matter most and passengers get the best bus services possible.

Your Bus Journey survey 

• Our annual survey, Your Bus Journey, provides independent insight on 48,000 passenger journeys in England, Scotland, and for the first time in 2024 in Wales.
• We use the survey to benchmark results within local authority areas, showing how and why passenger experience and satisfaction can vary
• It enables transport authorities, bus operators, and partnerships to monitor targets set in Bus Service Improvement Plans and respond to changes
• The survey helps deliver improvements such as better value fare deals, journey time improvements, bus driver training, better information, and new buses.

Your Bus Journey 2024 results 

Bus data – Transport Focus Data Hub 

Our other bus work

We also work on specific areas of bus service delivery and provide support and advice on a range of issues and services:

• Bus stops
• Bus Service Improvement Plans (BSIPs)
• Bus franchising
• Better Buses Bill.

Our latest work on behalf of bus passengers can be found below.