How do you measure passenger satisfaction when few people are travelling? How do you capture the feelings and experiences of those choosing not to travel?

Transport Focus set out to answer these questions and more, to ensure we have a deep insight into current and potential transport users. We use this information to help guide decision-makers, from Government to transport operators, to make decisions centred around people’s needs.

Last updated: 24 February 2023

Percentage of passengers who feel safe when using trains, in relation to Covid-19

Percentage of non-users who would feel safe if they had to make a train journey

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Last updated: 24 February 2023

Percentage of passengers who feel safe when using buses, in relation to Covid-19

Percentage of non-users who would feel safe if they had to make a bus journey

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Latest publications

Turbostar trains interiors: what passengers want

Transport Focus worked with rolling stock leasing company Porterbrook to understand what passengers...
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Week 80: Travel during Covid-19 survey

In the eightieth week of Transport Focus’s travel during Covid-19 survey, we spoke to over 2000...
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Week 79: Travel during Covid-19 survey

In the seventy-ninth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Week 78: Travel during Covid-19 survey

In the seventy-eighth week of Transport Focus’s travel during Covid-19 survey, we spoke to over...
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Rail Customer Experience Survey official statistics

The Rail Customer Experience Survey (RCXS) is a single source of truth for the passenger experience and will provide regular, robust, and consistent customer insight data to the rail industry.

How do we help?

Find out more about the work we do to represent you. From meetings with Government ministers, to attending working groups with transport operators, sharing our insight at conferences and more.
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