Blog
Bus travel: what do passengers think?
How do passengers rate their journey on local bus service? Almost 50,000 bus passengers in England and Scotland have had their say in Transport Focus’s…
Accountability, accountability, accountability
Most passengers don’t feel the railways is run for their benefit. New research published today by Transport Focus to inform the Williams Rail Review also…
How do you get to the airport? Why do so few of us catch the coach?
In case you missed it – a week ago Transport Focus launched a new report on Getting to and from the airport – is coach…
‘Get me to the church on time…’ Long-term planning really matters to road users
While most of us road users are focused on today’s journey, getting the planning and investment strategy right is crucial if things are to improve…
‘Put passengers at the heart of the railway’ – welcome signals from the Williams Rail Review
“I believe that for the railway to be successful it needs to put passengers at its heart.” Welcome words from the chair of the Rail…
Full speed to on demand services and integrated travel apps ?
I was interested to learn last week that Citymapper is to offer a simple way to use all sorts of forms of transport in London…
It’s time to fix Britain’s broken rail fares system
Transport Focus’s extensive passenger research tells us that the case for changing all of Britain’s outdated and outmoded fares and ticketing system is overwhelming. Last…
Getting to the airport by coach: new report and conference
Planning a half-term holiday and yet to decide how you’re going to get to the airport? When was the last time you travelled by coach?…
The Williams Review – what do passengers want?
Over the past 20 years, there has been considerable investment in infrastructure and rolling stock, and more emphasis has been placed on customer service ……
Rail passengers and value for money: can smarter ticketing help?
Passengers give widely varying scores for the value for money of their ticket in relation to the journey they have just done in our…