Blog
It’s time to fix Britain’s broken rail fares system
Transport Focus’s extensive passenger research tells us that the case for changing all of Britain’s outdated and outmoded fares and ticketing system is overwhelming. Last…
Getting to the airport by coach: new report and conference
Planning a half-term holiday and yet to decide how you’re going to get to the airport? When was the last time you travelled by coach?…
The Williams Review – what do passengers want?
Over the past 20 years, there has been considerable investment in infrastructure and rolling stock, and more emphasis has been placed on customer service ……
Rail passengers and value for money: can smarter ticketing help?
Passengers give widely varying scores for the value for money of their ticket in relation to the journey they have just done in our…
Rail passenger satisfaction – how is your train company doing?
In the latest results from our National Rail Passenger Survey published this morning, overall satisfaction with passengers last journeys fell to 79 per cent, its…
M6 roadworks – making a difference for road users
Since 2015 Transport Focus has carried out a wealth of research with road users to find out what they want when travelling on motorways…
Feeling safe on the bus: West Midlands considers new byelaws
It’s good to see some earlier work undertaken by Transport Focus still making a difference. Back in 2011, partly as a result of identifying anti-social behaviour as…
How to get more, happier bus passengers? Catch the debate at UK Bus Summit 2019!
The Transport Focus national Bus Passenger Survey 2018 will be published in March and will include results for Scotland. It’s expected to show broadly good…
The walls come tumbling down: Great Northern off-peak fare restrictions lifted
It is very rarely that, at a stroke, passengers lives are improved, but here we have another great example. All off-peak tickets have time restrictions…
Save the planet and take the bus!…Is anyone listening?
Last week the Oxford Bus Company made a very interesting new pitch: ‘make one promise’. This is built around fare cuts to support people taking the bus ‘to help ease congestion and pollution…