Blog
At last! The Rail Ombudsman arrives…
At last rail passengers will join other consumers in having access to free, independent, binding dispute resolution. The Rail Ombudsman builds on years of…
Bristol as a dynamic and growing city has had a tough few weeks when it comes to transport. And so have its residents when trying…
Services on ‘A’ roads – scope to improve the offer ?
Long-distance dual carriageways often carry as much traffic as some motorways, yet roadside facilities on ‘A’ roads are not subject to the same mandatory requirements.
That well-known saying “what gets measured gets managed” is a routine reminder that any organisation must focus on improving things for their customers. This perspective…
End of the 7pm Friday crush at Euston?
For many years the scene at London’s Euston station on Friday nights at 7pm has come to epitomise everything that is wrong with the rail ticketing…
What, you may ask, is the point of that insight research?
In the course of speaking to over 170,000 transport users every year, Transport Focus uses, as you might expect, a variety of methods. Paper based…
Dover approaches: M20 and M2 drivers under pressure
A half term trip to Belgium with my son provided the opportunity to try out the two main road approaches to Dover and the Channel…
What do today’s passengers want from HS2? We make an effort to ensure the company knows
On Saturday 13 October Transport Focus held another brilliant workshop with our HS2 Customer Community in Birmingham. The Community is made up of a diverse…
More choice in coach travel: Sn-ap start up
Passengers now have a bit more choice in ‘premium’ coach travel: www.getasnap.com A new start up Sn-Ap has kicked off offering on demand coach travel.
On the road to bus and tram passenger satisfaction
Both of our annual bus and tram passenger surveys are underway again, with a team of researchers out during September, October and November encouraging passengers…