Blog
Rail passenger satisfaction buoyed by better reliability and new trains
Over 30,000 rail passengers told us about their last rail journey in the period from February to mid-April this year. The latest wave of the…
Trust and representation – upholding the passenger voice in any rail reform
Despite considerable investment in infrastructure projects and new trains, public trust in the railway is fragile. Repairing trust will require a careful balance of doing…
Getting to the airport: nudging choice is a challenge!
As air travel grows, how passengers choose to get to the airport is becoming more important for both air quality and congestion reasons. The pressure…
Getting Smart(er): on the road with Highways England North West
There is no substitute for getting down to the front line to see what is really going on. As part of an attempt to visit…
Make hay while the sun shines: preparing for extreme weather
As more balmy spring weather warms up, it’s a good time to remember that winter is always coming. As we seem to be in a…
Make using the bus as easy as ordering pizza
What have buses and pizza got to do with each other? Well, young people say they can’t understand why they can order a pizza and…
Adventures in the Cardiff Bay by night…
There’s no better way to test bus information than in a strange town on a dark wet night… A colleague and I had been to…
Big investments, big roadworks: visiting West Midlands upgrades
Colleagues and I spent two days last week with Highways England, some of its contractors, and the operators of the M6 toll seeing and talking…
Virgin Trains – still standing?
Competition is generally good for consumers, forcing standards to rise and prices to fall. In rail, there is some competition – one example being open…
The great Easter getaway – make it a safe one
As the sun emerges, the nation (or at least part of it) is packing the car or the wheelie bag and heading off for the…