Blog
Passengers, the Glaister report and the Rail Review: something has to change
Most passengers on Britain’s platforms today have not been waiting for a Rail Review or Professor Glaister’s report on the summer timetable chaos. They are waiting…
‘Fast frequent trains’: says it all really !
The old British Rail Network South East slogan still sticks in my mind from years ago. They used to hang banners off bridges advertising to…
Rail review? Passengers must be front and centre
Yesterday’s announcement that Northern railway passengers will see the introduction from next January of a 15-minute delay trigger for compensation was a clear win for…
New Glider bus service takes off in Belfast – does it work?
What can £90 million buy these days? In Belfast it’s bought 30 diesel-electric hybrid Glider buses, to operate on two new routes, with new stops…
Dismantling the barrier posed by ‘exact fare only’
Delivering improvements for bus passengers is a key objective of the West Midlands Bus Alliance, chaired by my colleague Linda McCord. Last year the…
Keeping the rail industry on track for passengers
For GTR passengers planning journeys online there are shoots of a recovery as timetables, that include weekend engineering works, are now being uploaded into online…
Fares freeze please as inflation figures announced
Passengers who have struggled through the timetable crisis will be amazed that there can be any talk about a fares increase in England! Yes, some…
Excess baggage – the passenger view
When travelling by train, luggage can present a real challenge for passengers at all stages of their journey, from carting it around the station to…
M6 toll price increase – helpful timing?
The M6 toll road in the West Midlands put its prices up this week. It may only be 50p extra for a car (though over…
Time for a break? Motorway services delivering for road users
As the summer holiday getaway gets into full swing it’s good to see road users telling us that they get a good experience at motorway…