Skip to content

Blog

Bus lanes – helping passengers along

Why are bus lanes important? Here at Transport Focus we have a mass of evidence that clearly shows bus passengers want a good consistent…

Successful bus services alchemy?

As every bus passenger knows the key thing they want from bus services – as with all transport modes – is reliability. The bus to…

Help keep rail penalty fares fair

Rail Penalty Fares appeals – a win for passengers and Transport Focus and a chance to take part in appeals. Over the years we have…

Rail passenger complaints: a day in the life

Ever wondered how we help resolve rail passenger complaints? Halima Khan, a senior passenger team advisor, has written about how she helps unsatisfied passengers…

Shh! Quiet at the back

Last month South Western Railway (SWR) decided to find out what passengers thought about the quiet carriages on its trains through a consultation on its…