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Successful bus services alchemy?

As every bus passenger knows the key thing they want from bus services – as with all transport modes – is reliability. The bus to…

Help keep rail penalty fares fair

Rail Penalty Fares appeals – a win for passengers and Transport Focus and a chance to take part in appeals. Over the years we have…

Rail passenger complaints: a day in the life

Ever wondered how we help resolve rail passenger complaints? Halima Khan, a senior passenger team advisor, has written about how she helps unsatisfied passengers…

Shh! Quiet at the back

Last month South Western Railway (SWR) decided to find out what passengers thought about the quiet carriages on its trains through a consultation on its…

Manchester – all change?

The Mayor of Greater Manchester, Andy Burnham, has set out his ambition for a ‘major overhaul’ of the city’s transport network – bus, tram, rail…

Improving West Yorkshire’s bus services

Huge improvements for transport users don’t always come from the big bang projects. Lots of smaller improvements can make a difference. As in other areas…