Skip to content

Back to News

Easter rail engineering works

Anthony Smith, chief executive of the transport user watchdog, Transport Focus, commenting on the Easter bank holiday engineering works said:

“For passengers wanting to travel over the bank holiday, engineering works could be a major inconvenience, especially if it means having to use rail replacement bus services or make longer, unfamiliar journeys while London Euston is closed.

“Investment in maintenance and improvement is necessary, and people understand that. But our research is clear: passengers want to be kept on the train wherever possible, they want to know before buying a ticket if part of the journey will be by bus, and they want plenty of staff on hand to signpost and to help.”

Modes
  • Train

Comments

Comments are closed.

Related content

Latest news

Passengers deserve and expect improvements by ScotRail to continue

Find out more
Latest publication

Road information: the user perspective

Find out more
Latest post

Trust and representation – upholding the passenger voice in any rail reform

Find out more